Musculo Privacy Policy

 

Children Under the Age of 18

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any personal information to the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verified parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at info@musculo.com.

 

Information We Collect About You and How We Collect It

We collect several types of information from users of Website or Services, including information:

• By which you may be personally identified, such as name, address, e-mail address, age, gender, location, income and physical attributes (“personal information“);
• Relating to your health or medical treatment or condition, including video recordings of your virtual coaching sessions and information about your healthcare provider (“health information”);
• Personal preferences or desired attributes for coaching candidates; and/or
• About your internet connection, the equipment you use to access our Website, and Website usage details.

We collect this information:

• Directly from you when you provide it to us;
• Through video recordings of your virtual coaching sessions; and/or
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, information provided throughout your participation in the coaching services and any requests for further services. We may also ask you for information when you report a problem with our Website;
• Records and copies of your correspondence (including email communications), if you contact us; or
• Your responses to surveys that we might ask you to complete for research purposes.

Information We Collect Through Automatic Data Collection Technologies 

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website; or
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also automatically collect statistical data, which we may maintain or associate with other personal information we collect. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Web Beacons. Pages of our the Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Musculo, for example, to count users who have visited those pages or  and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

 

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To assist your healthcare provider or insurer with providing or facilitating health or medical treatment.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer or provide though it.
• In any other way we may describe when you provide the information.
• Musculo may share your name with other coaching session participants by displaying your name on a leaderboard during a competitive coaching session.
• For data analytics.
• For any other purpose with your consent.

We may also use your information to contact you about your use of our programs and services.

 

Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To your insurance company or healthcare provider.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Musculo’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Musculo about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide the personal information.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Musculo, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

 

Choices About How We Use and Disclose Your Information;

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Promotional Offers from Musculo. If we have sent you a promotional email, you may unsubscribe via a link provided in the email to prevent future communications.

 

Accessing and Correcting Your Information

To change or correct the personal information we maintain, you may send us an email at info@musculo.com to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Community Chat Participation

Community Participation Guidelines:

Respect & Privacy: We respect each member’s privacy and confidentiality. We encourage you to do the same.

No Medical Advice: Our community is not a place for medical advice. Please refrain from seeking or providing it here.

Kind & Supportive: We foster a kind, supportive environment. Treat fellow members with respect and understanding.

Reporting Concerns: If you come across any content or behavior that goes against our guidelines, please report it to the moderators.

Disclaimer:

By opting in to our community, you acknowledge that the information shared here is for mutual support and informational purposes. It’s not a substitute for professional medical advice. The administrators and moderators are not liable for any misguided medical advice provided by community members.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

 

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at info@musculo.com.